Front Desk

In the highly competitive dental industry, providing exceptional patient care goes beyond the treatment room. The front desk team plays a crucial role in shaping patients’ first impressions and overall experience with your dental practice. A warm and efficient front desk response can significantly impact the success of your business by attracting and retaining patients, …

Boost Your Dental Business with the Right Front Desk Response Read More »

In the competitive field of healthcare, efficient call handling is crucial for providing excellent patient care and maintaining a thriving dental clinic. Your front desk staff, who handle incoming calls, are often the patients’ first point of contact, and their performance significantly impacts the patient experience. If your front desk staff are underperforming, it can …

Are Your Call Handlers Underperforming? A Guide to Improving Call Handling Efficiency Read More »

The front desk of a dental practice plays a crucial role in the success and growth of the business. It serves as the initial point of contact for patients, making it a vital touchpoint for creating a positive impression and converting inquiries into appointments. However, studies have shown that up to 80% of potential business …

You Know, Dentists Lose 80% of Business at Their Front Desk? Read More »

Running a thriving dental practice requires not only providing excellent dental care but also addressing the challenges that may result in lost business opportunities. In this blog post, we will explore additional key areas where your dental business might be losing potential patients and revenue. By recognizing and overcoming these pitfalls, you can enhance your …

Where Are You Losing Your Dental Business? Unveiling Hidden Pitfalls and Boosting Practice Success Read More »

Dental success inevitably begins at the front desk. They are the ones who interact with patients and make appointments. They are practically the face of your dental practice. Therefore, it is important that they be given proper training to undertake this extremely delicate job of handling client calls and solving their issues. But how often …

How Often Should The Front Desk Be Training? Read More »

Dentistry is much more than its fancy tools and cosmetic procedures. And as in any other service business, success in dentistry relies heavily on communication. An effective communication begins with a good listening capability and then understanding the needs and requirements of the customer. So, is your front desk spending time listening to and understanding …

Are You Spending 5-7 Minutes on Call With Every New Patient? Read More »

Customers make the purchase decisions and expect to get a warm welcome and prompt solution to his need or the problem and dental customers are no different. If their calls go unanswered, it becomes a frustrating experience for a customer and missed calls become all the more critical when human lives are involved as the …

Missing Calls Means Missing Business Read More »

Dental Front Desk is a complex job as it not only responds to phone calls but also performs the most crucial job, i.e.  getting new customers onboard.  There are many factors behind the success of a dental clinic and one of the key factors is an intelligent front desk or a receptionist. Though the repeat visits …

How an intelligent receptionist converts enquiry into business Read More »