According to ADA report, every new patient call is worth $654. And the same patient spends on an average of $4500 over subsequent appointments. If your office is missing even 10 new patient calls a month, which most dental offices do miss, you might be loosing $6500 of immediate revenue and over $40000 of long term revenue per month.
Every phone call is picked in first ring by a highly trained people. Our staff is specifically trained on dental termininologies to help provide a personal experience to your patients. Whether a patient is asking about a root canal or an extraction, we know what to talk.
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We are available when patients have time to talk. We are open 98 hours per week. You dont ever have to worry about missing a phone call ever again. We are open 7:00 am to 9:00 pm every single day even on national holidays.
At Spot On Schedulers, we adapt to your practice's unique needs, fitting seamlessly into your workflows. We enter the necessary data directly in your Practice Management Software, ensuring no extra burden on your team. Our processes are fully HIPAA-compliant, guaranteeing patient information privacy and security.
We are not just another phone answering service. We understand how much value every new patient add to your practice, we take complete ownership of your followups and whatever it take to get them on schedule.
Your front desk provides your patient first impression to your office before he even puts his foot inside the door. Majority of the offices feel that their front desk can do more but they seldom find time to keep training them and we understand that their time utilization is much more worth in chair side. Hence we come into play.
We don't focus on just adding patients to your practice but our focus is to improve the overall brand value of the practice with every conversation we have with every patient.
We can say that before we started with Spot On Schedulers it was us that was up at the front solely and now being able to having them on board helped us tremendously with our work. We knew that all our patient's phone calls were going to be in good hands.
We were a startup office and we believe that you must do it right at the first time. With a new patient reaching out, you may not get a second chance. After trying this company, it stood up to our expectations. We continue to schedule over 100 patients a month and we just cannot do that without Spot On Schedulers scheduling service.
We did not expect that we would get remote help in ways that we have got from Spot On Schedulers as we not only used their services for scheduling and appointments but also for additional activities like fee negotiations and reaching out to insurance companies. We are looking at SOS more of a full-time employee and not just as a scheduling person that is available remotely. SOS has taken a lot of stress off the plate and the people working in the practice. It has given us the opportunity to focus on practice's growth plans.
Even when we are sitting at the desk sometimes and are tempted to get that phone however it stops ringing before we can reach it so that is amazing of Spot On Schedulers. When our patients speak with someone, they know that does not work in the office but we can that tell you over the months the kindness and professionalism over the phone has helped them to really gravitate towards SOS. One of the best advantages we had is SOS had a lot of experience with how to use the dental software already.
At Spot On Schedulers, we take HIPAA compliance seriously and are committed to ensuring that all patient information is protected. We understand the importance of maintaining patients' trust and will continue to prioritize their privacy and security.
By prioritizing safety and also complying with all OSHA regulations as well, we are able to provide our clients with the highest level of service while ensuring the safety and well-being of our employees.
We will continue to stay up-to-date on any changes to HIPAA and OSHA regulations and ensure that we are fully compliant.
